Frequently Asked Questions


Account:

Go to this page to login using your email address and password.

Log-in to your Connected Agent website and click on "Update Billing Info" from the drop-down menu in top right hand corner or call 1-800-672-7202 to give us the updated info.

update billing information
Currently we don't offer email hosting, so you'll want to contact your email provider for email-related issues. Unless we set-up an email forward for you or your website is also down.
If we purchased your domain name for you then we will make sure it gets renewed each year as long as you have an active website with us at the time of renewal. Otherwise, you are responsible for making sure the renewal fees get paid. If you don't, you could lose your domain name to someone else.
Call 1-800-672-7202.

Training:

There's a 45 minute training webinar once a month, typically on the 2nd Wednesday of the month. We'll remind you at least one week in advance via email.
Most user group sessions are recorded and uploaded to our YouTube channel.
Visit our LinkedIn group and request to join. Requests are usually reviewed within one business day.

Technical:

To link an image or text from within the content of a page, follow these steps:

  1. Select the text or image you want to link by hovering over it and clicking to highlight
  2. Click the 'Insert/edit link' Icon
  3. Type-in or paste the URL of the page you want to link to
  4. Click okay
  5. Then be sure to save the page when you're finished editing it
adding a hyperlink to text or an image

Depending on which page template you choose you may be able to add images using the 'Banner Image' or 'Team Images' upload tool. However, each of those tools only allow you to upload images to a specific area on the page. If you want to upload an image elsewhere, follow the steps below.

First you need to upload the image online somewhere and copy the image URL by right clicking it and selecting 'Copy Image URL', 'Copy Image Location' or similar from the drop-down menu in your browser. We have found tinypic.com and photobucket.com to be two reliable sources.

  1. With the page you want to edit opened, click in the 'content box' where you want the image to appear, then click the 'Insert/edit image' icon from the menu.
  2. Paste the Image URL into the 'source box'
  3. Add a short description of the image
  4. Click okay
  5. Then save the page if you're ready to see what it looks like publicly.

inserting images

Note: you can change the size of the image here too; however, it is usually best to see what the image looks like on the site first, and then select the image from within the content box to make it larger or smaller as necessary by clicking the bottom right hand corner of the image and dragging it diagonally to resize.

The easiest way to add a video to your a page on your site is to first upload it to a video sharing website such as YouTube. YouTube provides you with code to easily embed that video on your website:

  1. Click the 'Share' tab below the video on YouTube
  2. Click the 'Embed' tab below that
  3. Copy the embed code by right-clicking it and choosing copy

Copy YouTube embed code

Now that you've got the embed code copied, open up the page you want to edit using the 'edit page' feature from withing your website's control panel.

  1. Click in the content box where you want to add the video
  2. Click the 'Insert/edit video' icon
  3. Select the 'Embed' tab
  4. Paste the embed code and click okay
  5. Save the page when you're done
embeding a video

You can use Google Analytics to see how people get to your website and what they're doing there. Click here for help setting up your Google Analytics account.

Add Google Analytics tracking code to your site

  1. Copy the tracking code for this website from its Google Analytics profile
  2. Go to Manage My Site > Site Settings
  3. Paste the Google Analytics code into either the 'Paste Footer Code' or 'Paste Header Code' box
  4. Click the 'Save Settings' button at the bottom of the page.

Adding Google Analytics tracking code

Google Analytics should now be active! It may take 24 hours for data to begin showing in your Google Analytics account.

General:

Email support [at] connectedagent.biz or call American Independent Marketing at 1-800-672-7202.
Mon-Friday, 6am to 5pm Pacific Time Zone.